FAQ

1. How long does it take to receive my order?

All items are made-to-order.
Production time: 2–5 business days
Shipping time: 3–12 business days, depending on your country.

You will receive a tracking number once the order ships.

2. Do you accept returns or exchanges?

We do not accept returns or exchanges for wrong size, color, or change of mind because every item is produced individually.

If the item arrives damaged, defective, or incorrect, we will replace it free of charge.

3. What if my package is lost?

If the carrier confirms your package is lost in transit, we will send a free replacement.

4. What if my order arrives damaged or misprinted?

Please contact us within 7 days with:

  • Photos of the issue

  • Your order number

We’ll send you a replacement at no cost.

5. Can I cancel or change my order?

Orders can be canceled within 2 hours after purchase.
After production begins, changes are no longer possible.

6. How do I choose the right size?

Please refer to our Size Guide.
If you are between sizes, we recommend choosing the larger size.

7. How do I track my order?

You will get an email with a tracking link as soon as your order ships.
Tracking may take 24–48 hours to update.

8. What payment methods do you accept?

We accept:

  • Visa / MasterCard / AmEx

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are secure and encrypted.

9. Do you ship internationally?

Yes, we ship worldwide.
Delivery times vary based on location.

10. Are your products made sustainably?

Our products are produced on-demand, which means:

  • no overproduction

  • less waste

  • more efficient use of materials

We only produce what is ordered.

11. How can I contact you?

Email us at:
📧 [your email]